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Council values the feedback from our residents, it is crucial in helping us understand your needs to ensure our services align with your expectations.
To measure how Rockhampton Region residents rate Council's services, an independent research company has been engaged to conduct an online and phone survey on behalf of Rockhampton Regional Council.
Who conducts the survey? Taverner Research Group is conducting the survey to assess the community's overall satisfaction level of Council's performance, services, facilities and priorities.
Phone Survey: Researchers will call a random selection of Rockhampton Regional Council residents and ratepayers aged 18+. Rockhampton Regional Council employees and Councillors are ineligible to participate.
To maximise response rates, potential respondents will be called up to five times at different times of the afternoon and evening. Within reason, callbacks can be conducted at a time that suits the resident.
The phone survey will take approximately 10 minutes to complete and your feedback will help inform how Council delivers and prioritises its services in the future.
Online Survey: The online survey is a replica of the phone survey and ensures those who wish to have their say are also given the opportunity.
The online data will be analysed separately to the randomised phone survey.
Council values the feedback from our residents, it is crucial in helping us understand your needs to ensure our services align with your expectations.
To measure how Rockhampton Region residents rate Council's services, an independent research company has been engaged to conduct an online and phone survey on behalf of Rockhampton Regional Council.
Who conducts the survey? Taverner Research Group is conducting the survey to assess the community's overall satisfaction level of Council's performance, services, facilities and priorities.
Phone Survey: Researchers will call a random selection of Rockhampton Regional Council residents and ratepayers aged 18+. Rockhampton Regional Council employees and Councillors are ineligible to participate.
To maximise response rates, potential respondents will be called up to five times at different times of the afternoon and evening. Within reason, callbacks can be conducted at a time that suits the resident.
The phone survey will take approximately 10 minutes to complete and your feedback will help inform how Council delivers and prioritises its services in the future.
Online Survey: The online survey is a replica of the phone survey and ensures those who wish to have their say are also given the opportunity.
The online data will be analysed separately to the randomised phone survey.
